Privacy Policy

Last updated: January 2025

1. Information We Collect

Personal Information

• Name and contact information (email, phone number, address)
• Garden specifications and preferences
• Service usage data and system performance metrics
• Communication records and support interactions

Technical Information

• Device information and system logs
• Sensor data from smart garden systems
• Website usage analytics and cookies

2. How We Use Your Information

• Provide and improve our smart gardening services
• Process orders and deliver customer support
• Send service updates and maintenance notifications
• Analyze usage patterns to enhance product features
• Comply with legal obligations and protect our rights

3. Legal Basis for Processing (GDPR)

• Contract: Processing necessary for service delivery
• Consent: Marketing communications and optional features
• Legitimate Interest: Product improvement and security
• Legal Obligation: Compliance with applicable laws

4. Data Sharing and Disclosure

We do not sell personal data. We may share information with:

• Service providers who assist in operations (cloud hosting, payment processing)
• Professional advisors (lawyers, auditors) under confidentiality agreements
• Law enforcement when required by law or to protect rights and safety
• Business transfer scenarios (mergers, acquisitions) with notice to users

5. Data Retention

We retain personal data for as long as necessary to fulfill purposes outlined in this policy:

• Customer account data: Duration of relationship plus 7 years
• System performance data: 2 years for optimization purposes
• Marketing communications: Until withdrawal of consent
• Legal compliance data: As required by applicable laws

6. Your Rights Under GDPR

• Access: Request copies of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Restrict Processing: Limit how we use your data
• Data Portability: Receive data in machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing

7. Data Security

We implement appropriate technical and organizational measures including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Incident response and breach notification procedures

8. International Data Transfers

Data may be transferred to countries outside the EEA. We ensure adequate protection through:

• EU adequacy decisions
• Standard contractual clauses
• Binding corporate rules where applicable

9. Cookies and Tracking

We use essential cookies for website functionality and analytics cookies to improve user experience. See our Cookie Policy for detailed information.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or website notice. Continued use after changes indicates acceptance.

12. Contact Us

For privacy-related questions or to exercise your rights:

• Email: [email protected]
• Phone: 1-800-GARDENS
• Response time: Within 30 days as required by GDPR